Make-To-Order
Many of our pieces are available 'Make-To-Order' meaning we will make your items especially for you after we receive your confirmation. In general, the turnaround time to make your pieces will be 12 weeks from order. The process is:
1. BROWSE ITEMS VIA OUR SHOP
If an item is out of stock, it will usually be marked as available Make-To-Order.
We can also make to order if the stock available is not enough to meet your requirements.
2. SELECT ITEMS
When you select Make-To-Order on any product, you'll be prompted to complete an 'enquiry email'.
We receive this and will be in touch within 24 hours.
You are also welcome to email us at hello@hanasupply.com .
3. ORDER CONFIRMED, 50% DEPOSIT REQUESTED
Once we have agreed on the details of the order (your chosen pieces, colour and quantity) we will send an invoice to your email, kindly requesting a 50% deposit.
4. PRODUCTION LOCKED IN
We consider your order confirmed as soon as your deposit is received.
At this point we will lock your place in our production calendar and let you know a more accurate estimated despatch date.
This will usually be around 12 weeks from receipt of deposit.
5. READY TO SHIP
When your pieces are ready for despatch, we will contact you to arrange shipping or pick-up and final payment.
Your order will be dispatched within 1-2 days of payment receipt.
6. RECEIVING YOUR ORDER
Damaged items due to production or shipping will be replaced or credited promptly. Please thoroughly inspect your order on arrival and notify us within 48 hours of any breakages.
General wear and tear replacements are not available. However if there has been a defect in production that is not immediately obvious but causes significant issues down the line, we will absolutely replace affected pieces.